Service Design


ToolBox is able to find solutions through research data on how to improve customer service of the company.

  • Mystery Shopping is a survey where we will analyze the customer service process without acknowledging employees of the check-up 
  • Customer Service Surveys
  • Customer Service Process as a blueprint and suggestions of future improvements
  • Selecting distribution channels.

We would like to give you more detailed offer of these modules.


Safety is playing a very important role of potential visitors decision-making process. This is even more important for many customers in Asian markets.

Safety (pdf)

kari.halonen [at]

Image: Visit Helsinki material bank

Travel Article

Invitation to World Travel Market 2024 in London 5.11 - 7.11.2024

Read the article

ToolBox Consulting Ltd. is specialized in improving service sector and especially tourism industry; its entrepreneurship and area organizations. Focus in all operations is towards international markets and progress.


ToolBox Consulting Ltd.
Kalaonnentie 9 B 63
FIN-02230 Espoo Finland
Tel. +358 50 375 1328
office [at]
» View detailed contact information here


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