Service Design


ToolBox is able to find solutions through research data on how to improve customer service of the company.

  • Mystery Shopping is a survey where we will analyze the customer service process without acknowledging employees of the check-up 
  • Customer Service Surveys
  • Customer Service Process as a blueprint and suggestions of future improvements
  • Selecting distribution channels.

We would like to give you more detailed offer of these modules.


Safety is playing a very important role of potential visitors decision-making process. This is even more important for many customers in Asian markets.

Safety (pdf)

kari.halonen [at]

Image: Visit Helsinki material bank

Travel Article

Matka Workshop Day 2023 Pre and Post Tours for Buyers

Read the article

ToolBox Consulting Ltd. is specialized in improving service sector and especially tourism industry; its entrepreneurship and area organizations. Focus in all operations is towards international markets and progress.


ToolBox Consulting Ltd.
Maininkitie 2 C 22
FIN-02320 Espoo Finland
Tel. +358 50 375 1328
office [at]
» View detailed contact information here


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