Product Development and Service Design

Tuotekehitys ja yritysten palveluketjut

ToolBox has been actively operating in company management level and to show critical points in its Customer Service and how customers are treated in company's service chain. You are able to benefit from our service as follows:

  • Recruiting customer service people
  • Testing the product and/or the service
  • Blueprinting customer service process
  • Mystery Shopping Surveys
  • Customer Service Training Programs
  • Product Development Workshops

Inclusive tourism

Inclusive tourism webinars, duration 3 h, online implementation

This webinar introduces you to inclusive tourism based on a new design guide. The aim is to increase customer understanding and, as a result, inclusive tourism has opened up as a concept and concrete to participants.

Webinar implementers: Kari Halonen, Toolbox Consulting Oy, Jukka Parviainen, Ellare Oy

The price is 1500, VAT 0%, does not include reimbursement of travel expenses if the coaching takes place at the client's place.

Inclusive tourism webinars, 2 x duration 3 h, online implementation

The webinars introduce customers and markets, the consideration of special target groups in customer service, digital accessibility, physical space solutions, and services and products. Marketing and communication that takes into account the diversity of people is also a key content of these webinars.

 The aim is to provide new perspectives and concrete tools. Even small actions can have a big impact. The webinar is divided into two parts. The first part deals with religions and HLBTQ + tourism. The second part introduces accessibility and communication.

 Webinar / workshop organizers: Kari Halonen, Toolbox Consulting Oy, 3h and Jukka Parviainen, Ellare Oy, 3h

Price 2000, VAT 0%, does not include reimbursement of travel expenses

 Inclusive tourism webinars 2 x 1 tpv, online implementation

Webinars or workshops provide more detailed information on customers and markets, consideration of special target groups in customer service, digital accessibility, physical space solutions, and services and products. Marketing and communication that takes into account the diversity of people is also a key content of these webinars. In addition, the workshop section considers the development needs of your own company or tourist destination and the most potential target groups and what should be done to achieve them.

 The aim is to provide new perspectives and concrete tools. Even small actions can have a big impact. The webinar is divided into two parts. The first part deals with religions and HLBTQ + tourism. The second part introduces accessibility and communication.

Webinars / workshops: Kari Halonen, Toolbox Consulting Oy, 1 X 1 tpv, or 2 x 3 h and Jukka Parviainen, Ellare Oy, 1 X 1 tpv, or 2 x 3 h

Price 3000, VAT 0%, does not include reimbursement of travel expenses.

Contact us and we will give you more details!

kari.halonen [at] toolboxtravel.fi

Image: Visit Helsinki materialbank

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ToolBox Consulting Ltd. is specialized in improving service sector and especially tourism industry; its entrepreneurship and area organizations. Focus in all operations is towards international markets and progress.

 

ToolBox Consulting Ltd.
Maininkitie 2 C 22
FIN-02320 Espoo Finland
Tel. +358 50 375 1328
office [at] toolboxtravel.fi
» View detailed contact information here

 

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